Privacy policy

Privacy Policy

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GVM (“we,” “us,” or “our”) operates the online store at https://shop.gvmled.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, place an order, contact us, or otherwise interact with our services.

1. Personal Information We Collect

The types of information we collect depend on how you interact with our Site.

Information You Provide

When you place or attempt to place an order, create an account, subscribe to marketing communications, or contact us, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Customer service messages and information you choose to provide

  • Payment and transaction information processed through our payment providers

Payment information is processed through the payment methods and service providers available at checkout. We do not intend to collect or store full payment card details directly where these are processed by third-party payment providers.

Device and Usage Information

When you visit the Site, we may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and device information

  • Time zone and general location information inferred from technical data

  • Pages and products viewed

  • Referring websites or search terms

  • Information about how you interact with the Site

  • Cookie identifiers and similar online tracking information

We may collect this information through cookies, log files, pixels, tags, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and deliver orders

  • Process payments and provide order confirmations or invoices

  • Communicate with you about orders, returns, repairs, warranties, and customer support

  • Maintain and manage customer accounts

  • Detect, investigate, and help prevent fraud, unauthorized activity, or security incidents

  • Operate, maintain, and improve our Site and services

  • Understand how customers browse and use our Site

  • Send marketing communications or promotional offers where permitted by law and consistent with your preferences

  • Comply with legal obligations and protect our legal rights

3. Cookies and Similar Technologies

We use cookies and similar technologies to support Site functionality, remember preferences, understand Site usage, and, where applicable, support analytics and marketing activities.

You may be able to manage cookies through your browser settings and, where available, the cookie preferences provided on our Site. Disabling certain cookies may affect how parts of the Site function.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy, including:

  • Shopify: to host and operate our online store and support order processing.

  • Payment providers: to process payments and help prevent fraudulent transactions.

  • Shipping and fulfillment providers: to deliver orders and provide tracking information.

  • Analytics providers: such as Google Analytics, where enabled, to understand Site usage and performance.

  • Marketing and customer communication providers: where used to manage communications and promotional activities.

  • Professional advisers and public authorities: where disclosure is required by law, necessary to protect rights, or needed to address legal claims or security concerns.

Third-party providers may process information in accordance with their own privacy policies. We encourage you to review those policies when appropriate.

We do not sell personal information for money. Where applicable law treats certain advertising or data disclosures as a “sale,” “sharing,” or targeted advertising, you may have additional rights described below.

5. Advertising and Analytics

We may use analytics and advertising technologies to understand the effectiveness of our marketing and to show relevant promotions.

The technologies used may vary over time depending on the services enabled on the Site. Where applicable, you can manage your marketing preferences through the options we provide, the relevant advertising platform settings, or other opt-out mechanisms required by law.

6. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of certain information in a portable format

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising, data sharing, or marketing activities where applicable

  • Appeal a decision concerning a privacy request, where required by law

To submit a privacy request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.

We will respond to requests as required by applicable law. Some information may need to be retained for legal, security, accounting, fraud prevention, or order-related purposes.

7. International Data Transfers

Your personal information may be processed or stored in countries other than the country where you live, including countries where our service providers operate.

Where required, we will take appropriate steps to support lawful international transfers and protect personal information in accordance with applicable privacy requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and financial records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Children's Privacy

Our Site is not intended for children who are not permitted to use online shopping services under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information to us improperly, please contact us.

11. Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Business Name: HAO SHEN TECHNOLOGY CO., LIMITED

Email: info@gvmled.com

For privacy-related inquiries, please include sufficient information for us to understand and respond to your request. Please do not include payment card details or other unnecessary sensitive information in your message.

Last updated: October 20, 2026