Refund Policy

 

At GVM, we want you to be satisfied with your purchase. This Refund Policy explains how refunds are handled for orders placed through our online store at https://shop.gvmled.com.

1. Return and Exchange Eligibility

Eligible products may be returned or exchanged within 30 days of delivery, subject to the conditions described in our Warranty & Return Policy.

Before returning any product, you must contact GVM Customer Support and receive return authorization. Please provide your order number and a description of the reason for your return.

Returns sent without authorization may not be eligible for return shipping reimbursement or other return-related benefits.

2. Return Conditions and Refund Amounts

Refund eligibility and the amount refunded depend on the reason for the return, the condition of the product and its packaging, the accessories included, and the destination country or region.

For example, the refund amount may be adjusted if the original packaging is damaged, manuals or accessories are missing, or the product shows signs of use or cosmetic damage.

Certain returns or exchanges may not be accepted if major accessories are missing. Restocking fees may apply where permitted and as described in our Warranty & Return Policy.

Please review the Warranty & Return Policy for the applicable return conditions, refund percentages, exclusions, and shipping responsibilities.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return and the applicable terms in our Warranty & Return Policy.

For a change-of-mind return, the customer is generally responsible for return shipping costs. For eligible defective or damaged products, shipping responsibilities will be determined according to the applicable return and warranty terms.

Please contact GVM Customer Support before shipping a product back. Do not send a return to an address that has not been confirmed by our support team.

4. Refund Processing

Once your returned product has been received and inspected, we will determine whether the return meets the applicable refund conditions.

If your refund is approved, it will be issued to your original payment method unless otherwise agreed or required by applicable law.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

If you have not received an approved refund after a reasonable processing period, please contact us with your order number.

5. Order Cancellations

If you wish to cancel an order, contact GVM Customer Support as soon as possible and provide your order number.

Cancellation requests can be considered before the order ships. Once an order has shipped, cancellation may no longer be possible, and the applicable return process may need to be followed.

Please refer to our Shipping Policy for additional information.

6. Damaged, Defective, or Incorrect Items

Please inspect your package when it arrives. If the package or product appears damaged, or if an item is missing or incorrect, contact GVM Customer Support as soon as reasonably possible.

Please provide your order number and supporting photos or videos where available. We will review the issue and advise you on the next steps under our applicable return and warranty terms.

A request will not automatically be denied solely because a customer did not report an issue within 24 hours. All requests remain subject to review and applicable law.

7. Warranty and Repair Services

Refunds and returns are separate from warranty and repair services. GVM currently provides a one-year free warranty and repair services for up to two years, subject to the conditions and exclusions described in our Warranty & Return Policy.

After-sales repair service does not automatically qualify a product for a refund or return.

8. Contact Us

For return or refund assistance, contact:

Email: info@gvmled.com

Please include your order number and a brief description of your request so that our team can assist you.

This policy does not limit any consumer rights that cannot be excluded under applicable law. If this policy conflicts with mandatory consumer protection requirements, those requirements will apply.